Storage Longford Terms and Conditions

These Terms and Conditions set out the basis on which Storage Longford provides removals, storage and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation who requests or uses our services.

Services means any removal, transport, packing, loading, unloading, storage, or associated services that we provide.

Goods means personal belongings, furniture, equipment, or other items accepted by us for removal or storage.

Contract means the legally binding agreement between Storage Longford and the Customer, comprising these Terms and Conditions and any written quotation or booking confirmation.

Scope of Services

Storage Longford provides removal and storage services for domestic and business customers. Our services may include collection and delivery of goods, packing and unpacking, loading and unloading, and short or long term storage. All services are provided subject to these Terms and Conditions and to any service description supplied by us in a quotation or booking confirmation.

Booking Process

All bookings must be made directly with Storage Longford by the Customer or an authorised representative. We may provide an estimate or quotation based on information supplied by you regarding the property access, volume of goods, nature of items, and service requirements.

A booking is only confirmed when we issue a written confirmation of the agreed date, time, scope of services, and price, and when any required deposit has been received by us. Verbal quotations and availability indications are not binding until confirmed in writing by us.

The Customer is responsible for ensuring that all information provided at the quotation and booking stage is complete and accurate. Changes to the service requirements, including but not limited to additional items, altered access conditions, or revised addresses, may result in an adjusted price and may be subject to availability.

We reserve the right to refuse or cancel any booking where we reasonably believe that the goods may present a risk to health, safety, property, or compliance with applicable law.

Price and Payment Terms

Our charges are based on factors including but not limited to the volume or weight of goods, distance, time required, access conditions, labour required, and duration of storage. Prices are stated in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes, tolls, parking charges, congestion charges, or third party fees, which may be added to the final invoice.

We may require a deposit at the time of booking. The amount and due date for any deposit will be stated in your quotation or booking confirmation. A booking may be treated as provisional until the required deposit is received. If the deposit is not received by the due date, we may release the booking slot and offer it to other customers.

Unless otherwise agreed in writing, the balance of any removal charges is payable in full prior to commencement of the services or on collection of goods for transport or storage. For ongoing storage, fees are usually charged in advance for each storage period, as specified in your storage agreement or invoice.

Payment must be made by an accepted payment method as specified in the booking confirmation or invoice. We reserve the right to charge interest on overdue amounts at the statutory rate from the due date until the date of actual payment and to withhold, delay or suspend services where payments are outstanding.

Cancellations, Postponements and Refunds

If you wish to cancel or postpone your booking, you must notify us as early as possible. The effective date of cancellation or postponement is the date on which we receive your notice.

We may apply a cancellation or postponement charge to cover costs and loss of opportunity, calculated as a percentage of the agreed charges, depending on the notice period before the scheduled service date.

Where written notice is received more than seven days before the service date, we may refund any deposit paid, less any reasonable administrative or planning costs already incurred.

Where written notice is received between two and seven days before the service date, we may retain a portion of the deposit or charge up to fifty percent of the agreed charges.

Where written notice is received less than two days before the service date, or if you fail to provide access on the day or otherwise prevent us from carrying out the services, we may charge up to one hundred percent of the agreed charges.

We will not be responsible for any consequential losses or additional costs arising from a cancellation or postponement. Any refunds or waivers will be at our discretion, subject to these Terms and Conditions.

Customer Responsibilities

You are responsible for obtaining all necessary permissions, permits, parking arrangements, and access rights at both collection and delivery addresses. Any charges or penalties arising from inadequate arrangements may be added to your invoice.

You must ensure that the premises are safe and that we have clear access for vehicles, staff, and equipment. This includes notifying us in advance of any access restrictions such as narrow roads, height limits, internal stairs, lift restrictions, or other constraints that may affect the service.

It is your responsibility to prepare goods for transport or storage unless packing services have been ordered. This includes securely closing and sealing boxes, disconnecting appliances, and removing fittings where required. We may refuse to handle goods that are inadequately packed, unsafe, or likely to cause damage.

You must not include in the goods any items that are prohibited under these Terms and Conditions, including hazardous materials, perishable goods, illegal items, or waste materials.

Prohibited and Restricted Items

We do not accept for removal or storage any items that are dangerous, illegal, or unsuitable for normal transport or storage conditions. This includes, but is not limited to, explosives, firearms, ammunition, flammable or combustible substances, corrosive materials, gases, toxic chemicals, and any material classified as hazardous waste under applicable regulations.

We also do not accept perishable food, living plants or animals, or any item that requires special temperature-controlled or regulated environments, unless expressly agreed in writing.

If such items are found among your goods without our prior written consent, we may remove, dispose of, or make them safe at our discretion and at your cost, and we will not be liable for any loss, damage, or consequences arising from this action.

Waste Regulations and Disposal

Storage Longford operates in accordance with applicable UK waste management and environmental regulations. We are not a general waste disposal company and will not remove or dispose of household refuse, construction rubble, hazardous waste, or any items that should be handled through regulated waste streams, unless specifically agreed as a separate service on compliant terms.

Where disposal services are agreed, you confirm that you have the right to dispose of the items and that they do not contain hazardous or controlled substances. We may refuse to remove or dispose of any items that we reasonably suspect may breach waste regulations or pose a risk to health, safety, or the environment.

You are responsible for all costs, charges, penalties, or claims arising from the provision of incorrect information about the nature of items that you request us to dispose of. If we incur costs as a result of your failure to disclose relevant information about waste or restricted materials, we may recover these costs from you.

Storage Terms

Where we provide storage, goods will be stored in facilities selected by us and may be moved between facilities at our discretion, provided that the level of care is not reduced. Storage charges are calculated based on space, duration, and service level.

You must not store any prohibited or hazardous items as described in these Terms and Conditions. We reserve the right to inspect, without prior notice, any goods in storage where we have reasonable grounds to suspect breach of these provisions or to comply with legal obligations.

Storage is provided on the basis that goods are suitably packed and safe to handle. We may require you to improve packaging or may, at your cost, take reasonable steps to protect poorly packed items where necessary.

Storage charges must be paid in accordance with our invoices. If storage fees are overdue, we may exercise a lien over the stored goods and may, after giving reasonable notice, sell or dispose of some or all of the goods to recover outstanding amounts, together with reasonable costs of sale or disposal. Any surplus after deduction of all sums owed to us will be held for you, but without interest.

Liability and Exclusions

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods or property is limited as set out below and may be subject to further limits in any written quotation or insurance options offered.

We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, natural disasters, war, terrorism, industrial action, traffic delays, or compliance with legal requirements.

We are not liable for loss or damage resulting from inherent defects, natural deterioration, pre existing damage, inadequate packaging by you or a third party, or the nature of the goods themselves, such as fragile or unstable items, electrical or mechanical derangement, or goods assembled from flat pack components.

We will not be liable for loss of or damage to cash, securities, jewellery, watches, valuable documents, collections, or items of exceptional value unless such items are declared to us in writing in advance, accepted by us, and specifically covered by a written agreement.

Our total liability for any claim, whether in contract, tort, or otherwise, arising from or in connection with the services, will not exceed a reasonable limit per item or per consignment as specified in our quotation or in our standard liability schedule. Where no specific limit is stated, liability will be limited to a fair market value of the affected items, subject to an overall financial cap that is reasonable in relation to the service charges.

We are not liable for any indirect or consequential loss, including loss of profit, loss of business opportunity, or loss of enjoyment, even if such loss was foreseeable.

Insurance

You are encouraged to maintain adequate insurance cover for your goods during removal and storage. We may offer optional extended liability or insurance arrangements for an additional charge, subject to separate terms and conditions. Where such arrangements are agreed, they may modify or extend some of the limitations set out in the liability section, as specified in the relevant documents.

Claims and Time Limits

If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably possible. Visible loss or damage should be reported at the time of delivery or completion of the service where practical. In any event, written notice of any claim must be given to us within a reasonable period after delivery, removal from storage, or discovery of the issue.

We may inspect the affected goods and packaging and may request evidence such as photographs, receipts, or reports to assess the claim. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have, except where such restriction is not permitted by law.

Access, Delays and Failed Delivery

You must ensure that we can gain access to the premises at the agreed times. If access is delayed or prevented due to your actions or omissions, or due to circumstances within your control, we may charge reasonable waiting time and additional labour or travel costs.

If we are unable to deliver or collect goods because of access issues, incorrect addresses, or your failure to be present or provide instructions, we may return the goods to storage or our depot at your cost. Additional delivery attempts may incur extra charges.

Termination

We may terminate the Contract or suspend services immediately by giving you notice if you fail to pay any sum when due, commit a serious breach of these Terms and Conditions, become insolvent, or if we reasonably believe that continued performance would be unlawful or unsafe.

On termination, all outstanding charges become immediately payable. For storage services, you must arrange to collect your goods promptly, subject to settlement of all sums owed. If goods are not collected within a reasonable period after termination, we may exercise our rights of lien and sale or disposal as described in these Terms and Conditions.

Data Protection and Privacy

We collect and process personal data in order to provide our services, manage bookings, handle payments, and comply with legal obligations. We will only use your personal data in accordance with applicable UK data protection law and our privacy practices. We may share limited data with third parties where necessary to perform the services, such as payment processors or subcontractors, subject to appropriate safeguards.

Variations

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract, unless a change is required by law or agreed between us in writing. Any variation to these Terms and Conditions will only be binding if expressly confirmed by us in writing.

Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a competent authority, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be replaced by a valid provision that most closely reflects the original intent, where permitted by law.

Governing Law and Jurisdiction

These Terms and Conditions and any Contract between you and Storage Longford are governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the services or these Terms and Conditions, whether in contract, tort, or otherwise.

Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or specific service agreement, constitute the entire agreement between Storage Longford and the Customer in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents. Nothing in this section limits or excludes liability for fraud or fraudulent misrepresentation.